Customer Service Representative

Job Description

Job Title: Customer Service Representative. Location: Glasgow, United Kingdom. Join our Connection Services Team as a Customer Service Representative, where you’ll support customers through the connections process, providing administrative support & ensuring a positive customer experience.

Responsibilities:

  • Be the first point of contact for customers, handling inbound calls & emails.
  • Register customer applications for connections work, including the CIC & acceptance process.
  • Make outbound calls to follow up on design quotations and ensure customer satisfaction.
  • Assist with post-quotation payments & acceptance processes.
  • Maintain accurate records using registration systems & work with capacity records.
  • Perform daily reporting activities & support the complaints process.

Qualification:

  • Previous customer service experience, especially handling calls.
  • Proficiency in Microsoft Office, particularly Excel.
  • Strong communication skills & a passion for helping others.
  • Ability to anticipate customer needs & escalate issues when necessary.
  • Detail-oriented & capable of thriving in a fast-paced environment.

Benefits:

  • Competitive salary, reviewed annually.
  • 36 days annual leave & holiday purchase options.
  • Pension scheme with double matching up to 10%.
  • Share Incentive Plan & Sharesave Scheme.
  • Technology vouchers & electric vehicle schemes.
  • Health benefits including dental insurance & private medical insurance.
  • Financial wellbeing support & various discounts on shopping, leisure, & travel.

Please let Iberdrola know you found this position on Sustainability Jobs by mentioning our website, as a way to support us so we can keep providing you with quality jobs.

JOB TYPE

Full-Time

COMPENSATION

$35k +

KEYWORDS

Marketing

Advocacy

Technical Support

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