Job Description
Job Title: Desktop Services Technician II. Job Location: Guelph, Ontario, Canada. Geosyntec, a dynamic environmental professional services firm, is seeking an experienced Desktop Support Technician, Level II, to join our Information Technology team. This role focuses on supporting secure and effective systems with a strong emphasis on customer service and IT security controls. Work from our Guelph, Ontario office with hybrid options available. Geosyntec is a global leader in engineering and consulting for environmental and infrastructure solutions.
Responsibilities:
- Provide intermediate-to-advanced desktop support, including installation, imaging, configuration, maintenance, and repair of client technologies.
- Perform computer imaging using SCCM and create bootable USB drives.
- Troubleshoot desktops, laptops, mobile devices, printers, and copiers to optimize performance.
- Support Office 365 and administer security measures to protect enterprise assets.
- Respond efficiently to incident and service requests, escalating as needed.
- Ensure customer issues are monitored, addressed, and documented effectively.
- Produce technical documentation as required and collaborate across IT teams.
Education & Licensure:
- Associate degree or 4+ years of relevant experience.
- Microsoft Office 365 Fundamentals (required); Certified Modern Desktop Administrator Associate (preferred).
- Apple certification (preferred).
- Advanced diagnostics and troubleshooting for various devices and platforms.
- Proven customer service skills with experience in call support and escalation.
- Ability to handle multiple tasks and work under pressure.
- Willingness to participate in an on-call rotation and travel as required.
Benefits: Competitive pay and comprehensive benefits package. Professional development opportunities. Access to well-being programs for you and your family.
Please let Geosyntec know you found this position on Sustainability Jobs by mentioning our website, as a way to support us so we can keep providing you with quality jobs.
JOB TYPE
Full-TimeCOMPENSATION
$65k +
KEYWORDS
Please let Geosyntec know you found this position on Sustainability Jobs by mentioning our website, as a way to support us so we can keep providing you with quality jobs.