Field Service Technician

Job Description

Field Service Technician. Fully Remote • San Diego, CA • Field Service. The Field Service Technician role is a remote position servicing the Southern California Area, with travel up to 90% of the time. Candidates must have a home base within the LA Basin or San Diego.

Essential Duties and Responsibilities:

  • Identify and resolve technical issues with heat treatment equipment at customer sites.
  • Perform preventive maintenance, repairs, and calibrations.
  • Document service jobs and potential warranty claims.
  • Promote up-/cross-selling of heat treatment services.
  • Identify and prepare necessary materials (tools, spare parts) for service.
  • Serve as the primary contact for customers with existing service contracts.
  • Plan and schedule service jobs in coordination with the HUB Lead.
  • Record work hours and job assignments accurately.
  • Submit expense reports for approval.
  • Follow all Ipsen safety protocols and policies.

Requirements:

  • Knowledge of the heat treatment industry and equipment maintenance.
  • Excellent verbal and written communication skills.
  • Strong mechanical and electrical skills.
  • Proficiency with basic computer operations (MS Office, ERP, CRM).
  • Professional appearance and positive representation of Ipsen.
  • Strong problem-solving and troubleshooting skills.
  • Must live within the assigned HUB location or within 30 minutes of a HUB border.
  • Valid driver’s license and required automobile insurance.
  • Ability to travel as needed.
  • High School Diploma or GED equivalent required.
  • 5+ years of industrial equipment operation and/or maintenance experience, preferably in the heat treatment industry, or completion of intensive industry training.
  • Experience with equipment calibration, pyrometry, vacuum, thermal, and TUS is a plus.

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JOB TYPE

Full-Time

COMPENSATION

$88k +

KEYWORDS

Service and Maintenance

Technical Support

Construction

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